Overview
BlackBookBroker ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and concierge services.
Information We Collect
Information you provide directly: When you contact us via our website form, WhatsApp, phone, or email, we collect your name, phone number, and the details of your request. If you become a retainer client, we also collect billing information.
Information collected automatically: Our website may collect basic analytics data such as pages visited, browser type, and approximate location. We do not use invasive tracking or sell data to advertisers.
How We Use Your Information
We use your information solely to provide our concierge services to you. This includes responding to your inquiries, coordinating services on your behalf, processing payments, and sending you relevant updates if you have opted in to receive them.
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share necessary details with service providers (restaurants, transport companies, professionals) only to the extent required to fulfil your specific requests, and only with your knowledge.
Data Storage and Security
Your personal data is stored securely using industry-standard encryption and access controls. We retain your information only for as long as necessary to provide our services and comply with legal obligations. Client communication records are typically retained for 12 months after the last interaction unless you request earlier deletion.
Your Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also withdraw consent for us to contact you at any time. To exercise any of these rights, contact us via WhatsApp at +34 658 259 302.
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with a supervisory authority.
Cookies
Our website uses minimal cookies for essential functionality only, such as remembering your language preference. We do not use advertising cookies or third-party tracking pixels.
Third-Party Services
Our website is hosted on Vercel. We use Google Fonts for typography. These services may process limited technical data (such as your IP address) in accordance with their own privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
Contact
If you have any questions about this privacy policy or how we handle your data, contact us via WhatsApp at +34 658 259 302.